Education Library

Online Reputation Management

Everyone aims for a positive reputation and in today’s digital age it is essential that your good reputation can be seen online. Practices and providers must be consistent about asking their patients to leave reviews because along with high ratings, the number of reviews and frequency at which they are left are all contributing factors to online rankings.

Benefits: Online Review Generation and Management

Your Competitive Edge Online

New patients are more likely to read your reviews on Google before they see your website. A good SEO presence not only entails having an optimized site, but have a strong review presence.

Get More Patient Reviews Automatically

Without automation tools, good online reviews are usually only left if someone personally asks a patient to leave one. This practice, in most offices, tends to be an inconsistent habit. With automated emails and texts deploying to patients after every appointment, you’ll never miss an opportunity for a review.

Monitor All Reviews in One Place

Having multiple emails hit your inbox for all your online profiles can be overwhelming and difficult to keep track of. Having a single dashboard that tracks and display your review rating for all of your profiles makes it simple to review and respond to the online feedback.

Promote Your Good Ratings

Patients love seeing results. Whether it’s in the form of your before and after photos or reading reviews from their peers. Call out your positive reviews in your marketing material. Now is not the time to be bashful or shy. People that are considering your practice want to see them.

How it Works: Online Review Generation and Management

All it takes is adding a few links to your settings. Gather up all the profiles you want to track for your practice locations and providers. You simply add the links to each profile to your account settings and select a recipient to receive alerts. Once your set up, the next time someone leaves a review on any profile, your office will get a notification of the new review. You’ll simply click on the link and will be taken to the respective profile so you can respond.

Track and Evaluate Your Patient Feedback

Within the reputation manager dashboard, you can not only evaluate how many reviews you have and your average rating for each profile, but you can use this as a powerful information tool to improve your patient journey. You can evaluate common trends in feedback and share with your team accordingly to set quantifiable goals for the best in-office and out-of-office experience.