Benefits: Patient Reviews
Gather Feedback That You Wouldn’t Otherwise Receive
Surveys allow patients to express their opinions, freely and without being interrupted. It is not the job of the patient to critique the service levels of a practice so they typically won’t give their feedback unless they are asked. Surveys provide a platform for thought-provoking feedback.
Measure Patient Loyalty
When patients point out the services or providers they like and dislike, they also reveal what keeps them coming back. Understanding the reasons for patient loyalty or why patients stop returning is a secret of successful practices.
Identify Important Trends in Feedback
Using survey answers to identify trends in likes and dislikes can help you make important business decisions. Practices that take these trends into account when establishing communication policies and service standards are one step ahead of their competitors.
How it Works: Patient Reviews
When you purchase the Patient Survey software, our team will connect our survey platform with your practice management system. You’ll then set up your questionnaire by establishing a series of questions and answers. You can get started with our default questions or create a completely custom set of questions and answer types. When you activate your survey, they will be automatically sent to patients by email or text after their appointment.
Analyze Real-Time Survey Results
Set up email notifications to be alerted of new submissions and view results in real-time. Trend graphs and rolling averages over a given period of time will help you identify strength and weaknesses at every patient touchpoint. As you implement changes to your practice you can compare time periods to evaluate improvements in your ratings.