We wish your patients and team the best during this unstable time due to COVID-19. Currently, RSI will continue to operate under its normal processes and hours until further notice. We are actively monitoring the safety of our employees and the environment and will continue to do so as the situation matures.
From a patient engagement perspective, if not done already, we urge you to pro-actively communicate with your existing patients and consultations regarding your practice perspectives on COVID-19 and how it may impact them. For reach, communication should be cross-channel from a website page, email, and in-office notification.
As an example of pro-active communication from a medical board on how to handle scheduling patients, the Texas Medical Association distributed the COVID-19 Infection Prevention and Control Frequently Asked Questions to its members recently. We found this an excellent document for protocol and will implement it for our scheduling clients as early as possible Monday.
We will keep you up to date if we have any operational changes that could impact service. We wish you and your teams nothing but the best!