Position Summary:Apply

Unique mid-level account management opportunity in a growing, fast paced marketing technology services company focused on elective health care practices including plastic/cosmetic surgeons, cosmetic dermatologists, orthodontists and ophthalmologists with a focus on Lasik surgery. We are seeking an in-house Account Manager to be responsible for strategically planning and implementing marketing initiatives to achieve client’s customer growth and revenue goals.

The Account Manager acts as the “Chief Client Officer” managing technology and agency services on behalf of the client. In addition, the Account Manager works with clients to understand their short and long term business objectives and assists with researching, planning and implementing solutions to drive their business.

Responsibilities:

Develop and maintain professional working relationships with all levels of staff, internal and external. Key deliverables for the Account Manager position include:

• Client lead and onboarding champion for launch on RSI marketing platforms.
• Develop media plan recommendations and proposals for execution.
• Manage client marketing initiatives including; website, social media, TV, radio, print, PPC and email.
• Marketing campaign analysis and optimization to ensure weekly, monthly and annual productivity and new patient targets are achieved.
• Weekly status meeting with client to review reporting on project milestones, ROI targets and other KPIs.
• Identify new marketing opportunities to increase clients lead volume.
• Report weekly contact and productivity standards and metrics to senior management.
• Ensure compliance with all outside contractual obligations per agreed contract terms.
• Responsible for strategic planning and forecasting related to account management.
• Collect and compare pertinent data on target markets, media venues.
• Requires staying abreast of latest trends in marketing both online and offline and utilizing best practices.
• Work with RSI management team to develop client upsell and renewal strategy.
• Develop and execute managed accounts to company’s budget projections.

EXPERIENCE:

• Minimum 5 years in account management required.
• Advertising, sales, medical or business development experience a plus.
• Must have strong grasp of online marketing and trends.
• Ability to plan, execute and report on customer acquisition activities a must.
• Bachelor’s degree or relevant experience required.

SKILLS:

• Highly self-motivated individual.
• Personable with ability to develop and maintain effective relationships with clients and their staffs.
• Strong organizational and analytical skills a must for success.
• Research and prepare comprehensive reports.
• Adapt to constantly changing situations; ability to perform multiple tasks with multiple priorities.
• Accountability for activities, problems, decisions and results.
• Experience with using Excel and/or Salesforce.
• Excellent communication skills; strong customer service skills.
• Able to work under pressure; flexible and ability to work with all types of personalities.
• Ability to work independently and as part of the team.

Apply

RSI provides a software and services platform that connects advertising and small business operations to generate peak ROI performance across the entire business. RSI has generated its clients over $50,000,000 in new patient revenue and over 75,000 patient appointments since 2010. Our company is growing extremely fast and nearly everyone on our management team has been promoted from within our ranks, a critical part of our culture and success.

Our patient coordinators answer inbound calls and emails for our nationwide high-end elective medical practices. (e.g., plastic surgeons, dermatologists, lasik surgeons, orthodontists, etc. We assist the consumer by answering general questions about available services and schedule consultations directly into the practices scheduling system. For many of our clients, we develop and manage all of their marketing efforts from website to brand awareness. Top performers can make up to $17 an hour with potential for management growth.

The candidate will possess outstanding professional phone-based customer service and demeanor, a great attitude, flexibility and a willingness to learn new software processes. It is also important to have the ability to adapt to the company culture that rewards hard work, dedication, and a “team first” attitude. Extreme comfort with utilizing and learning computer software and phone systems associated with consumer information, calendars, and scheduling appointments required.

Hours: We are open from 9:00 am to 7:00 pm, Mon-Tue. 9:00 am to 6:00 PM Wed.-Th., and 8:00 am to 5:00 pm on Fridays.

Responsibilities:
This skilled professional must be able to:

• Work with computer software scheduling programs and Microsoft Office programs.
• Ensure that all clients are handled in accordance with company “Best Practices”.
• Handle both inbound and outbound phone calls to consumers wishing to schedule an appointment.
• Speak in a clear, professional tone.
• Experience in a phone sales or service environment with experience in elective cosmetic products or consumer services preferred.
• Show a proven track record in meeting measured performance objectives.
• Practice a commitment to ethical conduct by promoting a positive work environment and avoiding negativity.

Apply

RSI provides a software and services platform that connects advertising and small business operations to generate peak ROI performance across the entire business. RSI has generated its clients over $50,000,000 in new patient revenue and over 75,000 patient appointments since 2010. Our company is growing extremely fast and nearly everyone on our management team has been promoted from within our ranks, a critical part of our culture and success.

Our patient coordinators answer inbound calls and emails for our nationwide high-end elective medical practices. (e.g., plastic surgeons, dermatologists, lasik surgeons, orthodontists, etc. We assist the consumer by answering general questions about available services and schedule consultations directly into the practices scheduling system. For many of our clients, we develop and manage all of their marketing efforts from website to brand awareness. Top performers can make up to $17 an hour with potential for management growth.

The successful candidate will possess a great voice and be able to communicate in both English and Spanish. The candidate will also possess outstanding professional phone-based customer service and demeanor, a great attitude, flexibility and a willingness to learn new software processes. It is also important to have the ability to adapt to the company culture that rewards hard work, dedication, and a “team first” attitude. Extreme comfort with utilizing and learning computer software and phone systems associated with consumer information, calendars, and scheduling appointments required.

Hours: We are open from 9:00 am to 7:00 pm, Mon-Tue. 9:00 am to 6:00 PM Wed.-Th., and 8:00 am to 5:00 pm on Fridays.

Responsibilities:
This skilled professional must be able to:

• Work with computer software scheduling programs and Microsoft Office programs.
• Ensure that all clients are handled in accordance with company “Best Practices”.
• Handle both inbound and outbound phone calls to consumers wishing to schedule an appointment.
• Speak in a clear, professional tone.
• Experience in a phone sales or service environment with experience in elective cosmetic products or consumer services preferred.
• Show a proven track record in meeting measured performance objectives.
• Practice a commitment to ethical conduct by promoting a positive work environment and avoiding negativity.

Position Summary:Apply

Entry level opportunity in a growing, fast paced marketing technology services company focused on health care practices including plastic/cosmetic surgeons, cosmetic dermatologists, orthodontists and ophthalmologists.

The Client Services position is an opportunity to gain experience in a fast-paced, customer service-oriented environment. In this role, you would serve as a member of the Client Services team, supporting RSI (RSI) clients and ensuring they are continually receiving all services contracted.

Responsibilities:

• Technical setup of new client onboardings to include systems setup, client practice management integration, patient scheduling software, and reporting system
• Train clients on software systems to increase customer adoption
• Support clients with daily deliverables including website edits, social media profile creation, local citation management, email marketing execution, creative design requests, etc.
• Provide support and guidance to clients related to their marketing plan and strategies
• Monthly client reporting analysis – learn, understand, and create website and practice performance reports
• Interface with clients and serve as a liaison to other RSI departments, i.e. Creative Design, Content, SEO, Lead Management, etc.
• Learn best practices in Search Engine Optimization and Website Performance

Experience:

• Advertising, sales, medical or business development experience a plus.
• Must have strong grasp of online marketing and trends.
• Ability to plan, execute and report on customer acquisition activities a must.
• Bachelor’s degree or relevant experience required.

Skills:

• Highly self-motivated individual.
• Strong organizational and analytical skills a must for success.
• Personable and excellent communication skills; with emphasis on customer service.
• Ability to research and prepare comprehensive reports.
• Adapt to constantly changing situations; ability to perform multiple tasks with multiple priorities.
• Accountability for activities, problems, decisions and results.
• Experience with using Excel and/or Salesforce.
• Able to work under pressure; flexible and ability to work with all types of personalities.
• Ability to work independently and as part of the team.

Benefits:

• 401(k) Program
• Health Insurance – medical, dental, vision and flex spending
• 4 Weeks PTO (includes vacation, holidays and sick leave)