Patient Experience Management

The patient experience team is spread across systems and departments you can’t connect

RSI connects patient activity, communication, feedback, and recall automation across your systems so teams can:

See where the patient experience breaks down

Improve patient retention and lifetime value

Reduce gaps across the patient journey

See How It Works

RSI platform detecting experience gaps across the patient journey from inquiry to recall.

All your data, one soourse of truthe

See how department impage each other

Identify issues sooner

Make more confident dicisions

The patient experience breaks down in places you can't see

Negative reviews show up, but you don’t know what caused them or how to fix them

Survey data tells you there’s a problem, but not where it started

You’re stuck reacting to complaints instead of preventing them

Patients fall through the cracks between visits, follow-ups, and recall

The experience varies depending on who the patient interacts with

Patient Source

Lack of visibility prevents optimization

Clinical Operations with Surveys and Reviews

No understanding of who saw the patient, where, and for what?

Response Management

Manual and reactive

Patient Lifetime Value

Compromised and unknown

From reactive service recovery to proactive resolution

See what caused negative reviews, not just that they happened

Connect survey results, complaints, and patient activity to understand where the experience actually broke down

Patient journey timeline with five stages: Scheduling, Communication, Visit (flagged with an alert), Follow-up, and Review.

Keep patients from falling through the cracks

Automate education, follow-ups, reminders, and recall so every patient stays on track between visits

Post-visit automation flow from automatic reminder through follow-up scheduling and patient engagement to care staying on track.

Turn survey data into clear, actionable insight

See exactly where issues start across scheduling, communication, and care instead of guessing

Patient feedback ratings leading to four experience metrics: Wait Time (up), Staff Communication (up), Scheduling (down), and Follow-up (up).

Move from reactive service recovery to proactive resolution

Identify and address issues in real time before they escalate into complaints or lost patients

Issue resolution flow from detection through team alert and resolution to patient impact prevented.

Create a consistent experience across every interaction

Unify communication across teams and channels so patients get the same experience every time

Patient at the center connected to four communication channels: phone, SMS, email, and scheduling.

Built for the people responsible for it all

Four features that work together to give you visibility, automation, and consistency across the entire patient journey.

Connected patient experience view

See patient activity, communication, and outcomes as they happen across your practice.

Automated surveys & reviews

Capture patient sentiment consistently without adding manual work and increase online reviews.

Experience intelligence & root cause analysis

Understand patterns behind outcomes, reviews, complaints, and survey results.

Automated patient engagement workflows

Trigger personalized communication to resolve issues and keep patients engaged.

The results speak for themselves

From faster issue resolution to stronger patient journey completion, RSI delivers measurable impact where it matters.

75%

FASTER ISSUE RESOLUTION

10-15%

FASTER ISSUE RESOLUTION

Got questions? We're here to assist

See where your patient experience breaks down and how to fix it

Connect patient activity, communication, and feedback in one unified workflow.

Request a Demo

The patient experience team is spread across systems and departments you can’t connect

The patient experience breaks down in places you can't see

From reactive service recovery to proactive resolution

See what caused negative reviews, not just that they happened

Keep patients from falling through the cracks

Turn survey data into clear, actionable insight

Move from reactive service recovery to proactive resolution

Create a consistent experience across every interaction

Built for the people responsible for it all

Connected patient experience view

Automated surveys & reviews

Experience intelligence & root cause analysis

Automated patient engagement workflows

The results speak for themselves

Got questions? We're here to assist

Q1: What is patient experience management software?

Q2: Can RSI personalize patient communication by provider, location, and treatment type?

Q3: How does patient retention software help healthcare organizations?

Q4: What is automated patient recall software?

Q5: How does contactless patient check-in software improve the patient experience?

Q6: What is post-procedure patient survey automation?

Q7: How does two-way patient text messaging improve communication?

Q8: What are diagnosis-based recall reminders in healthcare?

Q9: How does healthcare NPS and patient feedback software work?

Q10: What is specialty practice online review management?

Q11: How does healthcare review generation software help grow a practice?

Q12: What are patient experience by provider analytics?

Q13: How does RSI improve patient experience across the entire patient journey?

See where your patient experience breaks down and how to fix it