Can You See Which Agent Actually Converts an Inquiry Into a Paid Visit?
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Friday, October 16, 2026
At 7:30 PM
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MOOR — The Schooner, Gaylord Palms
MOOR is a coastal-chic seafood restaurant built inside the Gaylord Palms Resort's glass-enclosed atrium with a dining room set inside a full-scale replica sailboat “floating” on an indoor lagoon. We'll be seated in the Schooner space itself.
Gaylord Palms Resort & Convention Center, 6000 W Osceola Parkway, Kissimmee, FL 34746
Why this matters for Contact Center & Patient Engagement Leaders
The metric
Lead-to-Schedule Rate, Attendance Rate by Reminder Timing, and No-Show / Waitlist Fill Rate.
The roadblock
Most contact centers can report call volume. Few can connect lead-to-schedule, schedule-to-attendance, and attendance-to-payment back to a single agent, or a single location.
AI orchestration vs. fragmentation
An AI triage or agentic answering tool that doesn't write back to that same record adds a faster disconnected channel AI fragmentation, not orchestration.
Who else owns this
It starts upstream with Marketing is the lead even good? And ends downstream in Clinical and Revenue Cycle, who inherit every no-show.
Three “to the point” conversations, not three pitches
Each segment is built around the need for clear transparency of the patient journey from the CSuite to the RCM team and everything in between.
2027 planning & metrics
What leadership should be able to see and forecast from patient inquiry to payment starting with whether 2026 can actually be measured cleanly before anyone commits to a 2027 number.
Your IT Architecture
Is your IT architecture enabling data integration, automation, and improved inquiry-to-payment rates or accelerating fragmentation and patient leakage?
AI enablement in patient revenue optimization
Where AI is actually paying off today across contact center, scheduling, and RCM and where it hasn't lived up to the expectation (yet……).
A real conversation and debate among peers
This isn't a sales pitch. It's a candid, moderated discussion with peer executive panelists across every department speaking from their own experience running multi-site, enterprise-scale practices on the record about what's actually working, and what isn't.
We're keeping the room small and by invitation only: there are only 30 seats for senior leadership at enterprise-level practices.